Case-based reasoning

customers and customer-service personnel. He argued that CBR systems are easy to assess, develop, and deploy (for example, QUICKSOURCE was created in six months) and can be evaluated in terms of their cost benefits. Finally, John Lemmer (Rome Laboratories) outlined lessons learned through his experience in managing the funding for five groups researching CBR for crisis battle planning. He described how well his groups’ systems met the funding task’s goals and addressed challenges to transitioning research efforts to this application. The paper and poster sessions included statistical evaluations of specific approaches, mathematical and empirical cross-paradigm com■ The 1994 Workshop on Case-Based Reasoning (CBR) focused on the evaluation of CBR theories, models, systems, and system components. The CBR community addressed the evaluation of theories and implemented systems, with the consensus that a balance between novel innovations and evaluations could maximize progress.